Why is a Real Life Attorney Better than LegalZoom? (For Estate Planning in Particular)
By: Colleen A. Dooley, Esq.
LegalZoom’s disclaimer bests answers this question:
The information provided in this site is not legal advice, but general information on legal issues commonly encountered. LegalZoom is not a law firm and is not a substitute for an attorney or law firm. Communications between you and LegalZoom are protected by our Privacy Policy, but are not protected by the attorney-client privilege or work product doctrine. LegalZoom cannot provide legal advice and can only provide self-help services at your specific direction; LegalZoom cannot provide any kind of advice, explanation, opinion, or recommendation to a consumer about possible legal rights, remedies, defenses, options, selection of forms or strategies.
Or in the terms of use:
LegalZoom strives to keep its legal documents accurate, current and up-to-date. However, because the law changes rapidly, LegalZoom cannot guarantee that all of the information on the Site is completely current. The law is different from jurisdiction to jurisdiction, and may be subject to interpretation by different courts. The law is a personal matter, and no general information or legal tool like the kind LegalZoom provides can fit every circumstance. Furthermore, the legal information contained on the Site is not legal advice and is not guaranteed to be correct, complete or up-to-date. Therefore, if you need legal advice for your specific problem, or if your specific problem is too complex to be addressed by our tools, you should consult a licensed attorney in your area.
So there you have it. Use LegalZoom if you do not want legal advice and if you are okay with taking the risk that the documents may or may not ultimately accomplish what you intended. (I personally believe that the services that LegalZoom provide are unauthorized practice of law, but that is a topic for another time and another audience).
Do-It-Yourself (DIY) is great when it comes to landscaping, home repairs (except electric work or anything where you could potentially blow something up or set something on fire), changing tires, and making cupcakes. DIY is not great when it comes to complicated tax matters and complicated family compositions or dynamics.
LegalZoom does not ask questions sufficient to inform you whether the person you are nominating as Executor of your estate will qualify. LegalZoom does not ask whether any of the people you are naming as beneficiaries of your estate receive social services. LegalZoom does not ask if any of your proposed beneficiaries have financial problems. LegalZoom does not provide sufficient information on the valid execution of your estate documents. LegalZoom does not provide follow up phone calls to make sure that you coordinated your beneficiary designations to be consistent and compatible with you estate planning documents. LegalZoom will not alert you to the potential problems of appointing a married couple as guardian for your minor children.
Too often I see clients come to my office with a legal issue that they initially tried to save a few dollars on solving only to discover that they did not fix the issue or made the issue worse. “An ounce of prevention is worth a pound of cure”–Benjamin Franklin. Mr. Franklin was a smart fella.

